Unified Comms Officer – Join Our NHS Team! Are you a motivated and enthusiastic individual looking for a rewarding challenge in NHS IT? This is your chance to be part of a dynamic team, providing essential IT support to staff across the Trust! What We’re Looking For: • Proficiencyin IT/Telecoms support across desktop, end-user computing, phone handsets, mobiles, Telecoms PABX infrastructure and bleeps • Basic knowledgeof networks and servers • Strong communicationand problem-solving skills • Ability to work under pressure– independently and as part of a team • Flexibilityto adapt to a fast-paced NHS environment Why Join Us? AtLancashire Teaching Hospitals NHS Foundation Trust, you’ll be: Encouragedto share your ideas and improve services Supportedin your career development and progression Valuedas a key part of our friendly and dedicated team Please note: This role requires on site working from Monday-Friday in order to provide in person comms support across LTH sites. Your Role As a Unified Communications Officer, you will serve as the initial point of contact for NHS staff, delivering essential front-line support for Unified Communications services both remotely and in person. Your responsibilities will encompass the troubleshooting and management of issues related to desktop telephones, softphones, mobile devices, and the telecommunications infrastructure, including the emergency bleep systems. You will be expected to provide a high standard of customer service through the IT Service Desk. The role involves working across multiple sites, includingPreston and Chorley, and participating in an out-of-hours on-call rota to support the continued delivery of reliable digital communications across the Trust. Why Choose OneLSC and Lancashire Teaching Hospitals: • A vibrant, diverse, and inclusive healthcare community • Cutting-edge facilities and technology • Opportunities for continuous professional development • A culture that values and recognises your contributions About Us:With over 1000 beds, Lancashire Teaching Hospitals stands as a beacon of healthcare excellence. Our specialities range from the conventional to the extraordinary, as we proudly serve as a Tertiary Centre for Lancashire and South Cumbria in Neurosciences, Trauma, Oncology, and Renal Medicine. Your Impact: Be part of a team that's not just meeting healthcare needs but exceeding them. Whether you're in Neurosciences, Trauma, Oncology, or Renal Medicine, your contribution matters. Lancashire Teaching Hospitals is the nexus where expertise meets compassion, and we're inviting you to make a difference. Open to All Applications:This is not just a job; it's a calling. One LSC and Lancashire Teaching Hospitals NHS Foundation Trust welcomes applications from individuals across various trusts, fostering diversity, and enriching our healthcare community. • Provide quality Unified Comms support Management and development of the Trust’s Telecoms Services and systems • Troubleshooting problems and supporting the End User Compute and Voice estate • Supporting the Trust main switchboards • Management of the Trust's mobile phone estate • Openscape PABX analogue/digital/IP infrastructure support Multitone emergency bleep support • Netcall Liberty converse support • Microsoft client and server products including Teams Voice, Intune, etc. • Server/client hardware and IT security • Implement and develop processes across the 1st, 2nd, and 3rd line teams to improve workflow and knowledge management This advert closes on Sunday 25 May 2025. Location : Preston, PR2 9HT